How can I get limited warranty support?

Many answers to common questions and problems can be found on the support section of our website. If you are unable to find a solution to your problem on our support page, you can complete a support ticket to get additional assistance.

Before approving, a support agent will likely have some questions for you to validate the issue you are experiencing is related to a likely defect. If approved, you will receive a valid RMA number and a ship to address for your unit.

DO NOT SEND MIROIR ANY PRODUCT WITHOUT RECEIVING A VALID RMA NUMBER

We advise that you select a shipping method that is traceable (for example UPS, DHL, or FedEx). You will bear the full risk of loss for any product that is lost or damaged in transit to Miroir.

Any expense of claiming under this Limited Warranty will be borne by the person making the claim (including any shipping and handling charges in returning the Product to Miroir, as well as any applicable customs, duties or taxes in relation to the claim). If the Product is validly returned under the terms of this Limited Warranty, Miroir will be responsible for postage expenses for shipping the Product back to you within the United States.

For products purchased in, but used outside, the United States, this warranty covers only the warranty service within the United States (and does not include shipping, customs, duties or taxes for shipments outside the United States).

PLEASE NOTE: Failure to include all the cables and adapters with your return unit may make it difficult for us to determine a defect with your unit. Additional shipments required to provide any missing cables or adapters to our testing office will need to be sent at the customer’s expense. Additionally, you are responsible for ensuring that the product is properly packaged and will bear the full risk of loss or damage for any product that is returned improperly packaged.

 

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